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What do you need help with?
Step or activity tracking
Steps or activity aren't showing up, or the wrong count is recorded.
Billing or payment
A charge, voucher, receipt, refund, or a grace period while aid posts.
Problem with an assignment
An assignment, quiz, or module won't open or isn't working.
Enrollment or course access
Wrong section, missing materials, switching courses, or instructor setup.
Account or sign-in
Wrong or duplicate account, course on the wrong email, or trouble signing in.
Something on the site is broken
A page, video, or printing isn't working the way it should.
Something else
Anything that doesn't fit the options above — tell us what's going on.
Step or activity tracking
What kind of phone do you have?
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iPhone
Android
Where do your steps come from?
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iPhone only
Apple Watch
Fitbit
Garmin
Google Fit
Manual entry
Other
Email used on the tracker app (if different from your account)
When did you last open the tracker app?
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Today
1–2 days ago
3+ days ago
Not sure
Which assignment or week is affected?
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Billing or payment
What's the issue?
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Voucher won't apply
Double charge
Card declined
Wrong section or edition
Need a receipt
Refund request
Grace period (aid or bookstore delay)
Voucher / access code
Bookstore where you purchased
Amount (for charge disputes)
Details
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Problem with an assignment
Which assignment, quiz, or module?
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Describe the problem
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Error message you saw (if any)
Due date (if relevant)
Instructor name + email
Enrollment or course access
What do you need?
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Wrong section — move me
Missing course materials
Switch or drop course
Extend access (incomplete)
Demo or instructor access
Course setup
Are you a student or an instructor?
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Student
Instructor
Desired course / section (if moving)
Student name + email (if you're filing for a student)
Anything else we should know?
Account or sign-in
Which email should your account use?
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Is that a school or a personal email?
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School
Personal
What's going wrong?
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Where are you signing in?
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Website
Mobile app
Something on the site is broken
What's broken?
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Page won't load
Video won't play
Printing or formatting
Other
Which browser and device?
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Which assignment (if relevant)?
Describe what happens + a screenshot helps
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Something else
How can we help?
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